We have compiled our answers to frequently asked questions in one easily accessible area so you can quickly find helpful information. This is a great place to start if you have general inquiries about our products.
All Baldwin ¾ and full escutcheon handle sets are designed to accommodate a 5-1/2” center-to-center spacing between the handle grip and the deadbolt.
If your door is drilled to a dimension other than 5-1/2”, we recommend you use either a sectional handle set or deadbolt with the knob or lever of your choice.
Yes, for our Prestige & Reserve product lines only. It is not offered in the Estate line.
The standard keyway used in Estate & Reserve is the C-keyway, this is a widely used keyway in the industry, but there are several others. These keyways are not compatible with each other.
As stated above, this includes the Prestige line which is only offered in the Smart KW1 keyway.
To determine the handing of your door, face the door from the outside of the room or home, determine the location of the door hinges.
If the hinges are on the right, it is a right-hand door. If the hinges are on the left, it is a left-hand door.
For further detail, see page 3 using the link below. https://s7d1.scene7.com/is/content/Baldwin/baldwin-know-before-you-go-webpdf
Baldwin does not sell direct to any consumer, including replacement hardware not covered under warranty. This is due in part to the amount of detail needed to order your product properly, and wanting to ensure you have a partner to guide you through this process. To learn more about this, please read more in the “Know Before You Go” document.
For anything further please contact Customer Service at 1-800-566-1986 or refer to the Where to Buy section of the website to find a dealer near you.
Yes, all three Baldwin sub brands can accommodate a 2 ¾ backet.
Both Prestige and Reserve utilizes an adjustable backset latch that accommodates both a 2-3/8" or 2-3/4" backset preparation.
For Estate products, tubular handle sets and keyed entry sets are supplied with an adjustable backset latch designed to fit either a 2-3/8" or 2-3/4" backset. Tubular interior passage and privacy sets utilize a fixed backset latch; although they are not adjustable you can order your product with the correct backset for your application.
Emergency Egress is a feature offered in both select mortise locks and tubular handle sets that provide simultaneous retraction of the deadbolt and latch bolt by the turn of the interior knob or lever of the lock set.
Emergency Exit is a similar function found in keyed entry knobs and levers that allow the interior knob or lever to activate freely whether the turn button is engaged in the lock position or not.
Both features assist in activating the lock and opening the door as quickly as possible, without having to manipulate the turn knob. This is especially helpful when fleeing a fire and also has an ADA benefit (Americans with Disabilities Act), making the lock easier to operate.
No, Emergency Egress is not required residentially in any state, but could be in a commercial, multi unit or hospitality setting.
Usage of double cylinder product varies municipality to municipality, but the general rule is if there is an alternate means of egress in the room that is not double cylinder, it is permissible.
We suggest contacting your local municipality to confirm if there are any hard restrictions to using double cylinder when trying to pass inspection or receive a Certificate of Occupancy.
Quick Ship is a subset of items from the Estate line that represent the most popular and highest running styles and finishes in the offering.
All items in the program will ship from our distribution center in 5 business days or less.
This lead time does not include stocking or specialty keyed orders.
Product categories represented include pre-configured knobs and levers, keyed entry, deadbolts, mortise and tubular handle sets and a wide variety of general hardware, latches and service kits.
To access the full catalog for the Quick Ship program, use the link below:
No, all items in Quick Ship are pre-configured lock in a box and are not customizable.
All keyed entry, deadbolt and tubular handle set options utilize an adjustable latch so both 2 3/8 and 2 3/4 backsets are available.
All pre-configured interior knobs and levers are configured with a 2 3/8 fixed backset latch. If 2 3/4 backset is required, the latch sub assembly can be added to your order by contacting Customer Service at 1-800-566-1986 for further assistance.
Both 2 1/2 and 2 3/4 backset mortise locks in the standard functions are included in the offering.
All tubular product both interior and exterior utilize a full lip strike. If a T strike or extended strike is required, they can be added to your order by contacting Customer Service at 1-800-566-1986 for further assistance.
All mortise locks utilize the standard mortise strike for that function of lock. If an extended strike is required, they can be added to your order by contacting Customer Service at 1-800-566-1986 for further assistance.
Proposition 65 requires businesses to notify Californians about certain conservative levels of chemicals in the products they purchase, in their homes or workplaces, or that are released into the environment.
For more information about Proposition 65 please visit the California Office of Environmental Health Hazard Assessment website: http://www.oehha.ca.gov/prop65.html
Each Baldwin portfolio targets a different price point and segment of the market. The portfolios have varying levels of customization, product features, style and finish, catered specifically to the markets in which they play.
Please refer to the “Compare Portfolios” drop down under the “Products” tab for a more in depth comparison.
Out of the package, all Baldwin Prestige products support doors that are 1-3/4 inches thick and thick door kits can be requested to support doors up to 2 1/4 inches.
The difference between Baldwin Reserve & Prestige is how it is offered.
The Prestige line caters to retail big box and online customers. It is sold as a preset configured set with no ability to customize.
The Reserve line caters to door shops, lumberyards and showrooms and is fully customizable.
Baldwin Reserve product features both C-Keyway & Smartkey, for deadbolts & handle sets. Keyed entries are available in C-keyway only.
The exterior portion of our handle sets are constructed of solid forged brass, whereas the knobs and levers are manufactured with a casted zinc material.
Baldwin Prestige product is packaged in a way that it makes it easy to unpack and install on the door.
The knobs and levers are not pre-installed on the chassis so that the installer will have easy access to the screw holes that mount the product to the door.
The set screw that will hold the knob or lever is in a retracted position to accept the trim during installation; as a result, the set screw prevents the turn piece from rotating. Once the knob or lever is installed and the set screw is tightened with the provided Allen wrench, the turn piece will rotate to operate the cylinder.
Please note: the set screw in the retracted position also limits the ability to re-key prior to installation.
Yes. Dummy/inactive handle sets are most used on double entry doors.
For a dummy handle set, you need to purchase an active handle set and contact Consumer Services for a no charge conversion kit by calling 1-800-566-1986.
Double cylinder handle sets that require key operation on both sides of the door. You can contact Consumer Services for a no charge conversion kit by calling 1-800-566-1986.
These are available for all Prestige handle sets except Torrey Pines.
No. To be able to re-key a lock that features SmartKey technology, the functioning key that currently operates the lock will also be required.
Unlike the Estate & Reserve lines, Baldwin Prestige is only available in SmartKey® Re-key Technology, which allows consumers to re-key their lock themselves in seconds.
This technology utilizes a KW1 keyway, which is not compatible with the standard Baldwin C-Keyway pin and tumbler design.
Please refer to HD.COM or Lowes.com as both retailers offer the product on their website and can filter to what locations it is available in.
No, there is no compatibility for any product to be used together to create one lockset.
However, because of the finish compatibility you can certainly mix and match Estate and Reserve products within the same room or project.
The set screws are there! The Reserve line utilizes a reverse thread set screw. This works in opposite of the Estate set screw that threads into the knob or level shank and into the spindle.
The Reserve set screw is already threaded into the hub of the chassis and reverse threads out into the shank of the knob or lever to lock it in place.
No, the only product line that offers mortise options is Estate. Prestige is 100% tubular and Reserve features both tubular and multi point, but no mortise.
In most cases, yes. This is driven by the finish code. If the finish code is the same for a finish that is available in both the Estate and Reserve lines, it will match.
Prestige has much fewer finishes and the codes differ in some cases. These will not be guaranteed to match with either Reserve or Estate.
PVD stands for physical vapor deposition and is the strongest and most durable protective coating in the industry.
The PVD process includes multiple layers of nickel plating that are electrified in a vacuum to fuse the layers together to create a coating impervious to harsh weather conditions and heavy use over time.
All PVD product in the Estate line carry a lifetime finish warranty and all PVD product in the Reserve line carry a 25 year finish warranty. These warranties are guaranteed to the original purchaser of the hardware.
For the majority of our finishes, we suggest using warm, soapy water and then towel-dry the hardware.
Occasionally apply light machine oil to deepen the color and sheen of the untouched portions of the product. Coat the metal parts with oil and let it stand for a few minutes, then gently dab off (do not rub) , the excess with a clean cloth.
Never use abrasives, ammonia, or other harsh chemicals to clean your products. The purpose of the oil rubbed bronze finish is to patina overtime.
Please refer to the link below for additional information on our living finishes. https://s7d1.scene7.com/is/content/Baldwin/Estate%20Care%20of%20Finishes%20Sell%20Sheets
There are two subset of Baldwin finishes where variance can be seen:
Yes, thick door kits are available to order. Please refer to the Touchscreen deadbolt section of the catalog for full options, or contact Customer Service at 1-800-566-1986 for further assistance.
Yes, we offer standalone grip handle kits that can be paired with your existing Touchscreen deadbolt.
Please refer to the Touchscreen deadbolt section of the catalog for full options, or contact Customer Service at 1-800-566-1986 for further assistance.
There are several different connectivity system types in the market today. The system that the Touchscreen works with is Z wave. If your smart home system uses Z wave, it should be compatible.If you do not yet have a smart home system or connection hub, please contact Technical Service at 1-800-566-1986 for further assistance
No, the Touchscreen deadbolt is available with Z Wave connection or just as a standalone deadbolt.
If you already have a standalone, Z Wave compatibility cannot be added and new connected version would need to be purchased.
Yes, we offer a full range of thick door kits to accommodate large thickness doors. However, to do so the set will need to be built out a la carte rather than as a complete set.
Please refer to the multi point section of the catalog and follow the how to order steps, or reach out to Customer Service at 1-800-566-1986 for further assistance.
Yes, you can access a specification guide using the links below.
No, neither Profile nor American cylinder configurations offer a double cylinder option.
No, these mechanisms differ from door manufacturer to door manufacturer. Baldwin only provides trim replacement for the most common mechanism configurations. You can find details of these configurations using the links below.
The industry standard for multi point calls for levers because in some cases, the lever must be thrown upward to engage shoot bolts in the top and bottom jambs of the door.
The torque required to do this with a knob is very high and will prove difficult for most.
This can be done by ordering the trim set with an “X” at the end of the part number. This will remove the standard levers from the set and then can add whatever style is desired as a separate line item.
No, there is no electronic option in the offering.
There are several differences including price point and number of styles, finishes, configurations and functions.
The Estate offering features more plate styles (7 vs. 5), configurations (6 vs. 3) and finishes (14 vs 10).
Yes, all four styles of pocket door lock trim that we offer are available in an entry function.
However, there are limitations depending on your door thickness for certain styles.
Please refer to the pocket door lock section of the Estate catalog or contact Technical Service at 1-800-566-1986 for further assistance.
The compatible thicknesses vary by style, with the PD006 small Santa Monica being available on the thinnest possible at 1.375”.
The PD005 Santa Monica and PD007 Palo Alto start at 1.5”, with the Boulder starting at 1.75”.
All four styles are compatible up to a thickness of 2.5”.
No, as of Summer 2021, there are no longer concealed mounting options in the pocket door lock offering.
All four styles are surface mounted with screws exposed to the interior.
Yes, the pocket door lock can be ordered a la carte. You will need to order a trim plate for each side as well as the lock required if applicable.
Also a cylinder would need to be added for entry function.
For further detail, please refer to the pocket door lock section of the Estate catalog or contact Technical Service at 1-800-566-1986 for further assistance.
A Cremone bolt consists of one or two surface mounted rods on the interior side of a door or doubles that lock in place with strikes on the top and bottom of a door jam and are actuated by a knob or lever.Cremones are most often used on double French doors, casement windows and large cabinet doors
No, the Cremone bolt offering is strictly for interior doors.
Yes, all Cremone bolts require the knob or lever to be ordered separately. Any Estate knob or lever will be compatible with the Cremone bolt chassis.
Yes, Cremones can be used on thicker doors. Please contact Technical Service at 1-800-566-1986 for further assistance.